Advertisement

[Hiring] Technicien Support Niveau 2 at Solution SFT

Support
Remote, Canada
June 30, 2025
Full Time

Job Overview

  • Date Posted
    June 30, 2025
  • Location
    Remote, Canada
  • Expiration date
    --
  • Experience
    3 Years
  • Gender
    Both
  • hiringOrganization

    Solution SFT

Job Description

Description

SFT Solution is looking for Level 2 Support Technicians in this position you will work on a client project that falls under the public sector in the city of Quebec.

Role:

Provide level 2 technical support, IT equipment management and deployment of office solutions.

Key Responsibilities:

Technical Support:
Resolve hardware and software incidents (Windows workstations, peripherals, printers).
Diagnose and repair basic network problems (TCP/IP, VPN, DNS).
Manage user accounts via Azure AD.

Deployments & Maintenance:

Install/configure workstations (Windows 10/11, Office 365).
Virtualization: Support virtual machines under VMware and Citrix.
Apply security updates and patches.

Ticket Management:

Use ServiceNow to document interventions and respect SLAs.
Escalate complex incidents to level 3 if necessary.

SAP (Basic):

Resolve access or basic operation problems of SAP modules.

Required Skills:

Proficiency in Windows Server/Client, Azure AD.
Experience with VMware, Citrix.
Knowledge of ServiceNow and SAP (user level).
Certifications: CompTIA A+ or Microsoft MD-100 (required).
Soft Skills: Impeccable French, ability to explain solutions in simple terms.

Required Profile:

Diploma: DEC/BAC in computer science or equivalent.
Experience: Minimum 3 years in level 2 technical support.
Job Apply Type
External URL

Related Jobs