[Hiring] Customer Service Representative – Behavioral Health at CVS Health

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management.

Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone.

Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members’ best health.

• Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member.

• Anticipates customer needs.

• Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible.

• Performs financial data maintenance as necessary.

• Explains member’s rights and responsibilities in accordance with contract.

🎯 Requirements

• 1+ years of experience in call center environment.

• Experience using Microsoft Office products’ specifically Excel, Outlook, and Word.

• Must have a quiet/secure workspace in your home.

• Recommended Technical requirements when obtaining your own residential internet service: Select an internet service that is either broadband or fiber (e.g., Verizon Fios, Comcast). Select a minimum of 25mbps/3mbps. Remember, the higher the speed, the faster your internet. A hardwired connection is required (ethernet connection); a wireless connection will introduce the risk of performance degradation. Consider the internet usage of others in the household during your scheduled working hours. You may need to obtain a higher speed internet connection so your ability to perform your work is not affected. Streaming video content and gaming will significantly reduce the amount of bandwidth available for your corporate equipment.

🏖️ Benefits

• Affordable medical plan options

• $17 – $28 / hour

• 401(k) plan (including matching company contributions)

• Employee stock purchase plan

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.