[Hiring] IT Manager – Digital Operations at Blue Mantis

Description

• We are seeking an experienced Technical Operations Manager to join our team. • The ideal candidate will have a robust background as a Technical Engineer, with extensive server and network experience, as well as a proven track record in managing teams. • This role requires a deep understanding of IT operations, particularly from an ITIL perspective, covering event, incident, change, and problem management. • The Technical Operations Manager will oversee multiple teams and serve as an escalation point for issues, necessitating excellent communication skills to interact with customer managers, directors, and executives.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field. • Proven experience as a Technical Engineer with expertise in server and network management. • Extensive experience in managing technical teams with a strong track record of leadership. • Deep understanding of ITIL processes including event, incident, change, and problem management. • Exceptional communication skills with the ability to interact effectively with customer managers, directors, and executives. • Strong analytical skills with experience in monitoring and improving KPIs. • Ability to identify and implement process improvements to enhance IT operations. • Proficiency in context switching between different technologies and customer requirements / emergencies based on priority • Adept at managing multiple priorities and deadlines in a dynamic environment. • Passion for challenges and a proven ability to thrive in a fast-paced, demanding role. • Certifications in ITIL, PMP, or related fields. • Experience with ServiceNow ticketing, ServiceNow reporting & ServiceNow dashboards. • Technical Certifications or experience in networking, server or cloud vendors such as Cisco, Palo Alto, VMware, Microsoft Azure or other IT Vendors. • Technical background in SQL Server is a plus but not a major requirement. • Experience with advanced monitoring tools and systems. • Strong problem-solving abilities and a strategic mindset. • Experience working in a complex, multisite environment. • Proven track record of successfully implementing IT process improvements.