[Hiring] L1 IT Support Technician at INFUSE

We are seeking an enthusiastic and skilled L1 IT Support Technician to be a vital part of our dynamic team. If you excel at providing top-notch technical support and enjoy collaborating with diverse teams to enhance user experience, we want to hear from you!

Key Responsibilities:

• Provide prompt and effective Level 1 technical support to users, addressing their queries and technical issues with professionalism and empathy.
• Efficiently log, dispatch, track, escalate, and follow up on support tickets to ensure timely resolution.
• Maintain a high level of user satisfaction by delivering exceptional service and support.
• Collaborate closely with various teams and departments to coordinate common tasks and improve IT Support service delivery.
• Contribute to the knowledge base and documentation, ensuring resources are in place, accurate and up-to-date.
• Undertake additional responsibilities as assigned to enhance the team’s performance and user experience.

Qualifications:

• Minimum 2-3 years of experience in remote IT support or a similar role.
• Proficient in the administration of Windows 10/11 and macOS environments.
• Strong experience in managing Microsoft (Office) 365 services and Google Workspace.
• Hands-on experience with Entra ID (former Azure Active Directory).
• Familiarity with the ITIL framework and a foundational understanding of networking concepts.
• Experience with Mobile Device Management (MDM) solutions is a plus.
• Knowledge of modern AI tools like ChatGPT is a plus.

Personal Competencies:

• Outstanding collaboration and communication skills that foster teamwork across diverse groups.
• Proficient in written and spoken English (Advanced).
• Excellent analytical abilities with a keen attention to detail.
• Strong focus on user needs and a commitment to delivering quality service.
• Positive attitude, flexibility, and proactive approach to problem-solving.
• Ability to prioritize and manage multiple tasks effectively in a fast-paced environment while adhering to deadlines.
• Experience working within multinational teams is desirable.

Work schedule:

• Monday-Friday, shifts 7:30 – 16:30 EEST, including 1h break.
• Days-off on US national holidays.
• Reduced Fridays during summer.