[Hiring] Junior Customer Support Agent – Night Shifts at RiseGuide Team
Job Overview
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Date PostedJuly 28, 2026
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Location
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Expiration date--
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ExperienceFresh, 1 Year
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GenderBoth
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hiringOrganization
RiseGuide Team
Job Description
📋 Description
• Be the voice and face of RiseGuide to users: respond to requests via email and chat, and in the future — by phone; work a shift-based schedule (including night shifts) and meet KPIs. • Improve support processes: from minor changes to macros to testing and launching new tools and flows. • Dive deeper into the product than anyone else: quickly master all support flows, identify weaknesses, and help make the service more convenient and efficient.
🎯 Requirements
• 3+ months of experience in Customer Support (candidates from related domains will also be considered). • Proficient English (B2+) — comfortable with written and spoken communication with users worldwide. • Attention to detail when collecting information for escalating complex issues to the appropriate teams (technical support, product, and legal teams). • Empathy and customer focus — even in difficult situations you ensure the user has a positive experience. • Rapid adaptability — you treat new flows, tools, or processes as a challenge, not an obstacle. • Familiarity with Zendesk. • Understanding of key support metrics: First Response Time, Resolution Time, CSAT — and the ability to influence them through your work.
🏖️ Benefits
• Not specified
