[Hiring] IT Support Engineer at Stability AI

Stability AI is the leader in purpose-built AI products for professional creatives across music, gaming, and entertainment.

Stability AI sparked the generative AI revolution when it announced the release of Stable Diffusion in August 2022, putting generative technology in the hands of millions of creators globally and cementing its position as a leader in the field. Stable Diffusion models have since been downloaded more than 350 million times, serving as the technical foundation for an entire ecosystem of work.

We build for creatives first. Our work expands beyond the models themselves into products and solutions designed for specific production workflows. This artist-centric approach is why Electronic Arts, Universal Music Group, Warner Music Group, WPP, and others have chosen us as their strategic partner.

Stability AI is recognized among Fortune’s 50 AI Innovators and TIME’s Most Influential Companies, with Stable Audio named to TIME’s Best Inventions list. In June 2024, Stability AI entered a new phase of growth with a leadership team including CEO Prem Akkaraju, Executive Chairman Sean Parker, and Board Member James Cameron, alongside board members Dana Settle and Thomas Laffont.

The company is backed by world-class investors including interactive entertainment innovator Electronic Arts; global leaders in music entertainment Sony Music Group, Universal Music Group, and Warner Music Group; investment firms Greycroft, Coatue, WPP, Lightspeed Venture Partners, Sound Ventures, AMD Ventures, and Mantis Capital; and individual investors Sean Parker, Eric Schmidt, and James Cameron.

You can learn more at stability.ai.

📋 Description

• Provide timely technical support across hardware, software, identity, network, and cloud application issues • Own employee onboarding and offboarding, including device setup, account provisioning, and application access • Configure, deploy, secure, track, and maintain laptops and other IT equipment • Administer Okta, Google Workspace, Iru / Kandji, and other core workplace systems • Support identity and access management, SSO, MFA, endpoint security, and SaaS applications • Troubleshoot issues across macOS and Windows environments, with opportunities to support Linux • Maintain accurate asset inventory, access records, operational processes, and IT documentation • Resolve technical issues independently and escalate complex security or infrastructure matters when needed • Support access reviews, compliance initiatives, and incident-response activities • Identify and implement improvements to IT workflows, support processes, and the employee experience • Build basic automations and integrations that reduce manual work and improve operational efficiency • Partner with Security, People, Legal, Finance, and Engineering on company-wide initiatives • Evaluate and support emerging technologies, including AI productivity tools, agentic workflows, and MCP integrations

🎯 Requirements

• Experience in IT support, desktop support, systems administration, or a related technical role • Strong knowledge of macOS and Windows devices, hardware, software, networking, and cloud applications • Experience administering Google Workspace and device-management tools such as Iru / Kandji, Jamf, or similar platforms • Working knowledge of identity and access management, SSO, MFA, endpoint security, and SaaS administration • Familiarity with platforms such as Okta, Slack, Zoom, Atlassian, and GitHub • Strong troubleshooting skills and the ability to independently manage issues through resolution • Clear written and verbal communication skills • Strong attention to detail and the ability to manage multiple requests and priorities • A security-conscious, service-oriented approach to supporting employees • Interest in generative AI, automation, and emerging workplace technologies • Experience supporting a globally distributed or remote workforce • Familiarity with Linux, AWS, or Google Cloud environments • Experience with APIs, scripting, or workflow automation using Python, JavaScript, or similar tools • Familiarity with IT ticketing systems, asset-management platforms, and knowledge bases • Experience supporting SOC 2, ISO 27001, access reviews, or similar compliance activities • Experience working within an AI, machine learning, research, or developer-focused organization • Exposure to internal AI assistants, MCP integrations, or agentic workflows

🏖️ Benefits

• Equity • Benefits