[Hiring] IT Help Desk Technician at Red Cup IT

The Weekend IT Help Desk Technician provides technical support and assistance to end-users primarily during weekend shifts. This role involves troubleshooting hardware, software, and network issues, ensuring timely resolution, and delivering excellent customer service in a fast-paced environment.

Key Responsibilities

• Act as the first point of contact for IT-related issues reported by users via phone, email, or ticketing system during weekend shifts.
• Diagnose, troubleshoot, and resolve technical problems related to desktop/laptop hardware, software applications, printers, and network connectivity.
• Assist with user account management tasks such as password resets and access permissions.
• Document support requests, solutions, and escalation steps accurately in the ticketing system.
• Provide clear instructions and guidance to users on IT tools and best practices.
• Escalate complex issues to higher-level IT teams or specialists when necessary.
• Assist in maintaining IT asset inventory and supporting routine system maintenance tasks.
• Contribute to knowledge base articles and FAQs to improve support resources.
• Follow up with users to confirm issue resolution and gather feedback.

Requirements

• Proven experience in help desk or technical support roles, preferably in a corporate or IT service environment.
• Familiarity with common operating systems such as Windows and macOS.
• Strong troubleshooting skills for hardware, software, and networking issues.
• Basic knowledge of Active Directory and user account management.
• Excellent communication and customer service skills.
• Ability to work independently during weekend shifts.
• Availability to work weekends, with flexibility for occasional extended hours.

This weekend role focuses on hands-on technical support during non-business hours, ensuring consistent IT assistance and user satisfaction outside of the regular workweek.