[Hiring] Customer Support Representative at Barti

Customer Support Representative JD

About Bari

Barti is a venture-backed startup on a mission to revolutionize eye care. We’re building groundbreaking, AI-powered software that transforms how practices document care, run their operations, and serve patients. Our goal is to craft exceptional user experiences that let eye care providers stay focused on delivering high-quality care.

We recently raised our Series A and are growing quickly as hundreds of practices adopt Barti to replace outdated legacy systems. It’s an exciting time to join as we expand into new parts of eye care and continue shaping the future of practice management.

Job Description

We are seeking a dynamic individual to join our fast-growing startup as our first Customer Support Representative. This is a foundational role and you will be the owner of customer support. You will be responsible for running our support processes, ensuring a high-quality experience that drives customer satisfaction, retention, and advocacy. As an early hire in this function, you will have a direct hand in shaping how support works at our company and how our customers experience the product.

Responsibilities

Your primary responsibility is ensuring fast, high-quality resolutions for client issues. To do so, you will:

• Provide technical support and training to customers
• Manage an inbound ticket queue, phone call queue, and inbound chat support
• Create and own our customer-facing knowledge base
• Create and maintain customer-facing documentation, tutorials, and training materials
• Act as a customer advocate within the company, gathering feedback, escalating critical issues, identifying trends, and working closely with cross-functional teams to address customer needs
• Implement new processes to increase the scalability of our team

Qualifications

• 2+ Experience with product support, training, troubleshooting, and technical documentation.
• Previous experience in a customer-facing role, preferably in B2B software or technology sales
• A high level of organization, attention to detail, and the ability to manage multiple priorities proactively and effectively
• Strong communication and interpersonal skills, with the ability to deescalate difficult customer situations
• Exceptional problem-solving abilities
• Emphasis on speed to reply and resolve
• Startup experience is a strong plus
• Experience with support systems like Zendesk is a plus
• Data and analytical skills are a plus
• Self-motivated, with a strong sense of ownership and a desire to contribute to the growth and success of a startup

Perks and Benefits

• Be part of a mission-driven, rapidly scaling company changing the future of eye care
• Work remotely from anywhere in the U.S.
• Collaborate with a passionate, fun, and supportive team
• Competitive salary
• Equity in a fast-growing startup
• Health, vision, and dental benefits
• Unlimited PTO
• Annual professional development stipend
• A high-impact role with plenty of room for growth, ownership, and creativity

We believe in the importance of diversity and care deeply about creating a more equitable world. We are an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sexual orientation, gender, gender identity, national origin, protected veteran status, disability status, or any other protected status under applicable laws.