[Hiring] Head of Developer Experience at NCR Corporation

Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes.

We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels.

Self-service configuration and marketing tools give financial institutions greater control of their branding, targeted messaging and overall user experience. And data-driven analytics and reporting tools provide valuable insights to help drive continued growth and profitability. From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step.

Job Title:  Vice President, Developer Experience

Division/Function:

Global Package

Reports to:

Chief Package Officer

Location:

Atlanta, GA – virtual

Type:

Full-time

Job Summary: 

We are seeking a visionary and strategic Vice President of Developer Experience to lead and elevate our global developer engagement strategy. This leader will be responsible for ensuring that every aspect of the development lifecycle—from onboarding to deployment—is intuitive, efficient, and enjoyable. You will champion the voice of the developer and serve as a critical bridge between engineering, product, and design teams to create a world-class developer journey.

Key Outcomes and Deliverables:

• Define and own the developer experience strategy, driving initiatives that improve usability, reduce friction, and optimize developer workflows.
• Collaborate cross-functionally with Package, Engineering, and Customer Success to advocate for tools, frameworks, and documentation that empower developers.
• Lead and scale a high-performing team focused on developer enablement, tooling, community support, and platform feedback loops.
• Continuously collect insights from internal and external developers to influence roadmap decisions and prioritize impactful improvements.
• Represent the developer voice in executive discussions, ensuring alignment between product capabilities and developer needs.

Minimum Qualifications and Experience:

• Proven experience in a senior leadership role driving developer experience, developer relations, or platform strategy at scale.
• Deep understanding of modern development practices, CI/CD pipelines, APIs, SDKs, and tooling ecosystems.
• Strong executive presence with the ability to influence and communicate across technical and non-technical audiences.
• A passion for building delightful, high-impact solutions that simplify and accelerate the developer journey.

Key Competencies

• Global mindset and cultural agility
• Enterprise transformation leadership
• Strategic thinking with outcome orientation
• Servant leadership and coaching expertise
• Data-driven decision-making and agile metrics fluency
• Change management and influence across complex matrix environments

Preferred Distinctions

• Experience in fintech, SaaS, or high-growth B2B environments
• MBA or executive-level certifications in strategic marketing or digital growth

Working Style & Culture Fit

We are a performance-driven, values-anchored team that values curiosity, clarity, and creative thinking. Success here requires strategic agility, a test-and-learn mindset, and the ability to elevate a brand through both data and emotion.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is Candescent’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Candescent is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance, and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people. Every individual at Candescent has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.