[Hiring] Customer Support Specialist – E-Commerce, English at MyTalent.io
Job Overview
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Date PostedSeptember 21, 2026
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Location
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Expiration date--
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ExperienceFresh, 1 Year, 2 Years, 3 Years, 4 Years, 5 Years
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GenderBoth
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hiringOrganization
MyTalent.io
Job Description
Customer support via email & telephone – US market test (limited to 6 weeks)
What you do
You are the voice and the mailbox for our US market test. A short, clearly defined project (~6 weeks) with two parts:
- You will answer incoming customer emails in English – questions about orders, products and shipping.
- You call customers who have just placed an order and conduct a short interview about their purchasing decision.
- You clearly document every interaction so that we can evaluate the interviews together.
What this is NOT: a permanent position or classic sales/retention calling. It is a short, structured research project where honesty and composure in conversation are more important than persuasiveness.
What you bring
→ Perfect English, both spoken and written – this is the key requirement, as all customer and interview conversations are conducted in English.
→ Good German for coordinating with our team
→ Experience in telephone support, consulting, or interviews/research
→ Availability at fixed times per week, overlapping with US business hours
→ Independent, reliable work style – you don’t need to announce every call
What you get
→ Hourly payment, flexible scheduling within a fixed weekly window
→ A clearly defined 6-week project – no long-term commitment
→ Direct influence on the decision of whether we expand into the US market – your interview insights directly inform this decision
Job Apply Type
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