About Ataraxis AI

Ataraxis is an AI precision medicine company working at the intersection of multi-modal artificial intelligence and oncology. We develop and deploy AI-native tools to assist physicians in selecting the most optimal treatments for their patients.

Our mission is to change how cancer is treated and impact at least 50% of new cancer cases by 2030. Our first test for breast cancer patients was developed and evaluated in a validation study on over 8,000 patients from 15 international institutions. Ataraxis Breast was shown to improve the accuracy of gold standard tests by 30% and enable testing expansion to 100,000 new patients annually. At Ataraxis, you will have a unique opportunity to shape not only the future of our company, but also the future of healthcare.

At Ataraxis, you will join an exceptional team at the forefront of healthcare-focused AI research and deployment. As a frontier AI lab, we bring together leading AI researchers, medical doctors, and industry veterans. Our advisors include AI pioneers such as Yann LeCun and distinguished oncologists from top cancer research institutions, all united by the mission to redefine precision medicine.

Ataraxis has raised $24 million in funding, including a recent $20.4 million Series A round led by top venture capital funds such as AIX Ventures (Hugging Face, Perplexity), Thiel Capital, Founders Fund (OpenAI, SpaceX, Palantir, Oscar Health), and Obvious Ventures (Recursion). Our company was recently covered in an exclusive story in TechCrunch, “Not all cancer patients need chemo.”

We are an AI-native company with a flat organizational structure, where every team member is empowered to actively contribute. Leadership roles are earned by those who demonstrate initiative and consistently deliver exceptional results. Strong work ethic and the ability to prioritize ruthlessly are essential.

Responsibilities

• Serve as the primary contact for physicians, labs, hospitals, patients, and internal teams, responding promptly and professionally to all inquiries via phone, email, or web.
• Deliver an excellent customer experience by addressing questions about tests, services, billing, and order status with empathy, accuracy, and clear communication.
• Collaborate with Sales and clients to resolve missing or incomplete data, ensuring smooth ordering process and and timely delivery of test results.
• Maintain detailed and accurate documentation of all communications, actions, and follow-ups.
• Research and resolve escalated issues, identify root causes, and communicate outcomes clearly to both customers and internal stakeholders.
• Stay knowledgeable about Ataraxis oncology tests, including sample requirements, workflows, and documentation needs.
• Support process improvements and special projects that enhance efficiency, quality, or customer satisfaction.

Qualifications

• Bachelor’s degree preferred, or an equivalent mix of education and hands-on experience.
• 1-2+ years of client-facing or customer support experience, ideally within diagnostics, biotech, or healthcare.
• Proficient in Salesforce, Microsoft Office, and general data management or CRM systems.
• Excellent written and verbal communication skills, with the ability to tailor messaging for physicians, patients, and internal teams.
• Strong organizational and time management abilities; able to prioritize multiple tasks in a fast-paced environment.
• Demonstrated problem-solving skills with sound judgment and attention to detail.
• Works effectively in cross-functional teams, maintaining professionalism and a positive attitude under pressure.
• Flexible and adaptable to changing business priorities and operational demands.