[Hiring] Customer Support – Professional Services Specialist at Jonas Software

Jonas Software is a prominent acquirer and manager of vertical market software companies across the globe. With over two decades of experience, the company focuses on acquiring mission-critical software businesses and provides them with the requisite tools and network to sustain and grow. Operating under a ‘buy and hold forever’ philosophy, Jonas Software ensures a permanent home for businesses it acquires, fostering a culture of autonomy and shared best practices among its portfolio companies. As part of Constellation Software, with over 850 acquisitions, Jonas Software has a strong track record with 130+ acquisitions and supports a vast employee base dedicated to delivering top-notch services to its clients.

📋 Description

• Provide first-class support to customers, ensuring a smooth experience with our software.

• Assist in training clients and helping them put together their sales, ensuring they feel confident using our system.

• Support our Canadian and American clients in managing their onsite auctions, as well as assist UK & Irish clients during evening sales.

• Collaborate with a team of professionals to provide excellent service and help grow our client base.

🎯 Requirements

• Exceptional customer service: A compassionate, calm, and solution-oriented approach to supporting clients.

• Team collaboration: A strong team player who values open communication, teamwork, and shared success.

• Professional growth: We offer full training and ongoing development opportunities to help you grow in your role and advance your career.

• Calm under pressure: A composed presence during live auctions, ensuring smooth, seamless operations for clients.

• Adaptability: Comfortable working with both internal teams and external customers to resolve issues quickly and efficiently.

🏖️ Benefits

• Opportunity for travel: Occasionally, you may have the chance to travel across Canada and the US, providing hands-on training and support as our clients go live with our software.

• Work-life balance: While the role may occasionally require Saturday work or evening shifts (for UK & Irish auctions), we offer flexibility and a collaborative environment where we prioritize your well-being.