[Hiring] Customer Service Representative at Rooted Talent Solutions

Rooted Talent Solutions is a staffing and talent-acquisition company specializing in healthcare staffing for hospitals, clinics, and medical facilities. They place registered nurses, licensed practical nurses, allied health professionals, medical assistants, CNAs, and healthcare administrative/support staff, and also offer customer service staffing for businesses.

Rooted Talent Solutions provides scalable, flexible hiring options (per diem, contract, full-time), pre-vets candidates, offers a satisfaction/placement guarantee, and focuses on serving small to medium-sized companies with fast, reliable placements.

📋 Description

• Provide professional and empathetic support to customers via phone, chat, or email • Follow client-specific procedures and use tools provided to resolve inquiries • Maintain a quiet, distraction-free work environment during scheduled hours • Attend and complete any required training or certification for selected projects • Communicate effectively and escalate issues when needed • Adhere to performance metrics and client guidelines

🎯 Requirements

• Previous customer service, call center, or remote support experience preferred • Strong written and verbal communication skills • Ability to work independently and manage your own schedule • Must reside in the U.S. and be legally eligible to work • Computer with Windows 10 or 11, reliable internet, USB headset, and a quiet workspace • Must be comfortable completing unpaid client certification programs (typically 2–4 weeks)

🏖️ Benefits

• 100% remote work with flexible scheduling • Opportunity to choose your own clients and service hours • Support from our onboarding and training team • Access to a community of fellow remote contractors • Performance incentives for top contractors • Annual retreats and in-person team gatherings to connect, recharge, and celebrate success