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[Hiring] Customer Growth Manager at InMoment

Marketing
Remote, United States Of America
February 24, 2025
Full Time

Job Overview

Job Description

As a Commercial Customer Growth Manager, you will be responsible for driving revenue growth and customer success within our existing customer base. You will work closely with our customers to understand their business objectives and challenges, and develop and execute strategies to drive adoption, expansion, and retention. This role offers an exciting opportunity to leverage your expertise in customer success and account management to drive value for our customers and contribute to the growth of our organization.

WHO WE ARE 

At InMoment, we #OwnTheMomentsThatMatter. We believe every moment offers a new opportunity to make an impact. In every interaction, whether it is personal or professional, we are intentional and we take deliberate action to make the lives of our families, teammates, clients, and community better. As you join InMoment you join an industry-leading company who is dedicated to improving experiences and helping businesses take actions through an integrated CX approach:
  • Integrating the voice of the customer wherever they are in their journey (taking surveys, on social media or leaving reviews, calling the contact center).
  • Integrating an AI powered approach to eliminating data silos and leveraging intelligence.
  • Integrating CX technology to prioritize action and inform business decisions—through self-serve or strategic advisors.
Ultimately, we are the best at helping our clients achieve better business results and Experience Improvement (XI) with the best-in-class CX analytics & action solutions.

WHO YOU ARE

  • You hold a Bachelor’s degree in Business Administration, Marketing, or a related field.
  • You have 2+ years of experience in customer success, account management, sales or a related field, preferably within the tech or SaaS industry.
  • Proven track record of driving revenue growth and customer success within a large customer portfolio.
  • Strong relationship-building and communication skills, with the ability to build and maintain strong relationships with customers and internal teams.
  • Strategic thinker with the ability to understand customer needs and objectives, and develop and execute strategies to drive value and ROI.
  • Strong problem-solving skills and a proactive approach to addressing customer challenges and driving results.
  • Ability to manage multiple projects and priorities simultaneously, while maintaining attention to detail and quality.
  • Proficiency in CRM tools such as Salesforce, and other sales enablement tools.
  • Results-driven and self-motivated, with a focus on achieving customer satisfaction and business goals.
  • Ability to travel as needed to meet with customers and attend industry events.

WHAT YOU’LL DO 

  • Develop and execute strategies to drive growth within our existing customer base, focusing on revenue growth and customer success.
  • Build and maintain strong relationships with key stakeholders at customer organizations, including executives, decision-makers, and end-users.
  • Participate in regular business reviews with customers to understand their business objectives, challenges, and opportunities, and develop action plans to address them.
  • Collaborate with cross-functional teams, including sales, product, and support, to ensure alignment and execution of customer strategies and initiatives.
  • Identify opportunities for upsell and cross-sell within existing accounts to drive revenue growth.
  • Serve as the voice of the customer within the organization, advocating for customer needs and feedback to drive product improvements and enhancements.
  • Stay up-to-date with industry trends, best practices, and emerging technologies in customer success and account management.

WHAT YOU’LL GAIN

  • Autonomy – We trust our employees and offer an extremely flexible work schedule
  • Automatic day off for your birthday, we want to celebrate you and the moments that matter
  • Unlimited PTO – We encourage all employees to recharge!
  • Medical with HSA (which includes generous employer match & contribution) and FSA options
  • Dental and vision insurance
  • 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance
  • Generous Parental leave program
  • Legal, ID theft, and employer-paid disability and life insurance
  • Access to wellbeing initiatives and offerings such as our Employee Assistance Program which includes counseling sessions, phone, and online support on matters such as Family, Health, Money, and Work for you and your family members.
  • Fun, innovative, collaborative, supportive working environment
  • Inclusion and Diversity teams – Women of InMoment and InMovement
  • Employee rewards and referral programs with generous payouts
At InMoment, inclusion, and diversity are at the core of who we are. InMoment prides itself on an inclusive culture that promotes, encourages, and supports the diverse voices of our employees and clients. We strive to create workplaces that reflect the communities we serve and believe that different perspectives, interests, and backgrounds foster a stronger and more creative work environment.

About InMoment

InMoment’s Experience Improvement (XI) approach goes beyond traditional customer experience (CX) management and combines data, technology and industry expertise.
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