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[Hiring] Customer Experience Representative I at Blue Stream Fiber

Job Overview

Job Description

The CX Rep I is an entry-level position responsible for handling basic customer inquiries and support requests. This role is essential in providing first-level support and ensuring a positive customer experience. As the initial point of contact, the CX Rep I will address and resolve straightforward issues, escalating more complex queries to higher-level representatives, leads and supervisors as needed.
Department
Call Center/Tech Support
Employment Type
Full Time
Location
Remote, Florida
Workplace type
Fully remote
Reporting To
Customer Experience Supervisor

Key Responsibilities

  • Handle inbound customer calls and emails, providing basic support and information.
  • Resolve customer inquiries related to billing, account changes, and issues promptly and accurately.
  • Document customer interactions and update customer records in the system.
  • Maintain a high level of professionalism and customer service.
  • Participate in training sessions to stay updated on company products and services.
  • Successfully upsell products or services to existing customers
  • Escalate unresolved or complex issues to CX Rep II, III, Leads or Supervisor or internal partners as necessary.
  • Meet or exceed key performance indicators (KPIs) set by manager and department.
  • Performs other duties as assigned.

Skills, Knowledge & Expertise

  • High school diploma or equivalent.
  • Excellent communication and interpersonal skills.
  • Basic computer proficiency and familiarity with CRM systems and Microsoft Office.
  • Two years of related experience in a call center environment preferred.
  • We require a minimum internet speed of 30 mbps download and 10 mbps upload. A speed test will be required
  • A designated work area free from any distractions or interruptions
  • Ability to participate in 2 weeks of Virtual Training
  • Ability to handle multiple tasks and work in a fast-paced environment.
  • Strong problem-solving skills and attention to details.

Job Benefits

  • Medical, Dental and Vision
  • PTO & Holidays
  • 401K + Match
  • Life Insurance
  • FSA & HSA
  • Short Term/Long Term Disability
  • Legal Plan Support & EAP

About Blue Stream Fiber

Blue Stream Fiber has over 45 years of industry experience, servicing Florida with amazing internet, TV, and phone products. We are the best in state, but that isn’t the only reason to choose us. We constructed our own advanced fiber network to deliver an innovative array of products supported by a best-in-class customer service.

Our team operates with a clear mission: based locally means we act locally. We take pride in thinking and acting with the customer in mind knowing they could be our neighbor, our friend or even our own family. Our team is passionate about and dedicated to ensuring our customers and neighbors receive the most reliable services that will enrich their lives. When you need us, our customer service and technical support team members based in Coral Springs, Indiantown, Orlando and Port St. Lucie are ready to assist you.
Job Apply Type
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