[Hiring] Bilingual Customer Service Representative – Korean at Fiserv

Fiserv is a leading global provider of financial services technology solutions. The company offers a wide range of services including payments and financial services technology for individuals, businesses, and financial institutions.

Fiserv supports various sectors such as large enterprises, small businesses, financial institutions, credit unions, and the public sector with digital banking, payment processing, and commerce solutions. Their platforms enable fintech and software providers to integrate and monetize payments effectively.

Additionally, Fiserv is committed to corporate social responsibility and has initiatives to support diverse and small businesses.

📋 Description

• Provide advanced product knowledge support to clients, resolving complex issues efficiently. • Collaborate with internal teams to ensure client issues are resolved in a timely manner. • Document client interactions and solutions for future reference. • Identify and escalate critical issues to relevant departments. • Contribute to process improvement initiatives to enhance client support services. • Engage in continuous learning and development through various training programs and on-the-job experiences.

🎯 Requirements

• Excellent communication skills with 2+ year(s) of experience in customer service.

• 1+ year(s) of experience in troubleshooting and problem resolution.

• 1+ year(s) of experience in documentation.

• 1+ year(s) of experience in client interaction and communication

• 2+ years of an equivalent combination of educational background, related experience, and/or military experience.

• Must be fluent in Korean.

🏖️ Benefits

• Equal Opportunity Employer

• Disability Accommodation Policy

• Continuous learning and development opportunities