shantelle801

With a foundation laid at my previous place of employments and a focus sharpened in direct sales/customer service my journey has led me to Airbnb as an Account Associate. Here, my core competencies in sales operations and management take center stage as I tackle high call volumes with a keen eye on first-contact resolution, fostering customer loyalty and retention through effective complaint resolution and service quality maintenance.

The team at Airbnb has benefitted from my proactive customer service skills, which were honed through previous roles in sales at Direct Satellite TV and Frontier Internet. We worked collaboratively to not only meet but exceed sales targets, all while nurturing customer relationships and ensuring their satisfaction. Our collective goal is to integrate diverse experiences, align with Airbnb’s culture of hospitality, and empower the entire team to contribute to a success story.