seyeakoms

Handle an average of 120+ daily customer inquiries via email, phone, and live chat, consistently achieving a 95% customer satisfaction rate through prompt, accurate, and empathetic responses. Resolve customer issues within established SLAs, ensuring timely, accurate solutions and fostering long-term customer relationships to drive loyalty and retention. Efficiently manage high volumes of customer interactions, maintaining quality service and meeting performance targets without compromising customer satisfaction. Collaborate with cross-functional teams to achieve project goals, ensuring deadlines were met and customer expectations exceeded. Work closely with other departments to troubleshoot and resolve complex issues, ensuring swift resolution and minimizing disruptions to service delivery. Adapted seamlessly to a remote work environment, maintaining high productivity levels and delivering exceptional customer service in a fully digital workspace.