Chidinma Ekegbu
About Candidate
As a dedicated Customer Support Specialist with over 4 years of remote experience, I help tech-driven companies deliver fast, empathetic, and effective customer support that drives retention and satisfaction.
My expertise spans email, chat, and phone channels, with a strong command of tools like Zendesk, Freshdesk, Intercom, and Gorgias. I specialize in troubleshooting complex issues, reducing ticket volume through proactive documentation, and analyzing customer feedback to inform product improvements.
At Preply, I handled 80+ daily inquiries, cutting resolution time by 33% and increasing CSAT to 95%. I’ve also worked closely with cross-functional teams to flag UX issues, streamline support processes, and build internal tools that improve overall workflow efficiency.
Beyond solving problems, I’m passionate about creating smooth customer journeys, strengthening support operations, and turning feedback into lasting product and service improvements.
