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Lohit Nelli

Customer Service Representative
India
$2250 / month

About Candidate

Knowledgeable and dedicated customer service professional with over 3 years of extensive experience in (BPO, IT, Call Centre, Domestic and International processes) industries. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Skills

MS-Office MS word Microsoft Excel PowerPoint Typing - 35 WPM Data Entry Multi-line phone talent Staff education and training Live chat support Payment Processing Documentation Spreadsheets Lead Generation SKILLS Appointment Scheduling Report Generation CRM Software tools Awaya, Awaya Work Space, C- cass, Zira, Taurus, Zendesk, Shopify, Hub spot, Slack, Trello, Leaf, T- Metrix Email, Calls and Chat Management Skills Team management Strong verbal and written communication skills Negotiating Customer Service Skills Linkedin Handling Recruitment Sourcing Candidates Inbound and outbound calling
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