Bhavesh Valecha

•Provided technical assistance and troubleshooting for APIs related to SMS, WhatsApp, and other
messaging platforms, ensuring seamless integration and functionality for clients.
•Assisted clients in resolving complex technical issues, leveraging in-depth knowledge of
communication protocols and API functionality to deliver effective solutions.
•Conducted regular training sessions and webinars for clients, educating them on best practices for API
integration and usage to maximize their operational efficiency.
•Collaborated with cross-functional teams, including development and product management, to
address client feedback and drive continuous improvement in API performance and features.
•Served as a dedicated Onsite Technical Support (OTS) for Punjab National Bank, managing their API
integration projects, providing personalized support, and ensuring their specific technical requirements
were met.
•Promoted to a personalized support team to handle top clients of the organization, delivering
specialized assistance and ensuring high levels of client satisfaction and retention.