akothsonia

A highly creative and innovative, individual. Also well organized, motivated and an effective communicator. Sufficiently motivated to work in a dynamic environment. Highly skilled in teamwork, relationship building as it boosts personal growth and amplifies better problem solving with customer service excellence, and brand loyalty through continuous engagement and professionalism in understanding and addressing client needs. Continuously on a quest of self-improvement by investing in Education to improve my skill set. I hold a Bachelor of Science, Biochemistry (Major Molecular Biology)

What I find most fulfilling about working in customer support is the dynamic and fast-paced environment that constantly challenges me to improve and innovate. I thrive on opportunity to analyse and enhance processes, mentor team members, and uphold the highest standard of customer satisfaction.

My motivation lays in the belief that effective communication and customer centricity are the cornerstone of any successful business. I take pride in my ability to harness data driven insight to elevate service quality providing customers with memorable experiences.

In essence, my career as a customer support representative reflects my commitment to continuous improvement and desire to make a positive impact on both the customers and the team I lead.