[Hiring] CPC Processor, Customer Support at Datavant

Datavant is a company that provides a platform and network focused on making health data secure, accessible, and usable across the healthcare ecosystem. With a focus on data connectivity and interoperability, Datavant facilitates the movement of healthcare records across a vast network of organizations, including hospitals, clinics, health systems, and data partners.

Their suite of products and solutions covers areas such as health data exchange, data transformation, and privacy compliance, serving various clients including health plans, healthcare providers, life sciences, and government organizations. Datavant’s mission is to advance human health through improved data exchange and analytics.

📋 Description

• Ensure accurate and timely handling of release-of-information account issues for internal and external customers • Answer release-of-information telephone calls and inquiries accurately and promptly • Review, research, resolve, and respond to inquiries received by telephone, email, or written correspondence • Document calls, inquiries, and resolutions in appropriate software systems • Follow department- and site-specific processes and procedures • Meet and maintain productivity and quality-assurance expectations • Follow company policies and procedures • Maintain strict confidentiality of information • Maintain professionalism and rapport with coworkers and management • Communicate problems, complaints, and incidents promptly • Perform work according to training and facility-specific procedures • Attend mandatory meetings and training sessions • Maintain acceptable attendance and report as scheduled • Work Monday through Friday, 7:30 AM–5:30 PM EST

🎯 Requirements

• High school diploma or equivalent from an accredited institute recognized by the State Department of Education • Friendly, professional manner of communication • Good customer service skills • Experience with a multi-line phone system • Computer proficiency, including intermediate/advanced MS Office knowledge • One year of experience would be beneficial • Data Entry, Medical Records, Health Care, Insurance Claims Processing, and proofreading/editing experience would be beneficial • Ability to stay organized while working quickly • Strong attention to detail • Passing annual Introductory HIPAA examination • Required to take and pass a 90-day ROI Certification course with a score of 85% or higher • Ability to provide a high-speed internet connection and distraction-free work environment • This job is not eligible for employment sponsorship

🏖️ Benefits

• Remote work arrangement • High-speed internet connection requirement, subject to applicable expense reimbursement requirements (if any) • Equal Employment Opportunity protections • Reasonable accommodations for individuals with physical and mental disabilities • Post-offer health screenings and vaccinations as required by clients, with case-by-case exemption review • Mandatory training and in-service meetings