[Hiring] Customer Services Representative, Verification of Benefits at AMSURG

AMSURG is the nationally recognized leader in the strategic and operational management of ambulatory surgery centers (ASCs), providing high-quality, high-value same-day surgical services and a superior patient experience. The company partners with physician groups and health systems to form joint ventures and manages ASC operations, including anesthesia services and specialty centers for gastrointestinal, ophthalmology and orthopedic procedures.

AMSURG emphasizes quality, consensus management with physician partners, and scalable operational expertise across the U. S.

📋 Description

• Handle incoming calls from patients, attorneys, insurance companies, etc. to resolve problems and answer questions • Be able to effectively listen and communicate revenue cycle outcomes or processes with caller • Be familiar with and understand payor and state rules and regulations and client information • Adhere to all company policies and procedures • Other duties as assigned

🎯 Requirements

• High School diploma or general education degree (GED) required • 1 year of related healthcare and/or call center experience preferred or equivalent combination of education and experience • Flexible, with ability to learn quickly and meet department production and quality goals • Familiarity and proficiency with the policies and procedures of the Customer Service department • Knowledge of Medical Insurance terminology • Can handle and prioritize multiple tasks • Reliable, team-oriented, pleasant with excellent interpersonal skills • Effective oral and written communication skills

🏖️ Benefits

• Paid Time Off • Medical • Dental • Vision • Life • Disability • Healthcare FSA • Dependent Care FSA • Limited Healthcare FSA • FSAs for Transportation and Parking & HSAs • Matching 401(K) Plan • 9 observed holidays • Paid family leave