[Hiring] Logistics Customer Service Representative at eFlexervices

Who we are:

eFlexervices is a BPO company with a legacy spanning 24 years. We’ve honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we’re not just a BPO company – we’re your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support. We’re not just investing in our work; we’re investing in people, optimizing performance, and maximizing efficiency. We are all about exceptional quality and unwavering trust.

What we are looking for:

Are you ready to take your expertise to the next level? At eFlexervices, we’re not just hiring a Logistics CSR – we’re empowering your talent to deliver quality and performance. Join us in shaping the success and making an impact that truly matters.

The Customer Service Representative (CSR) serves as the primary liaison between customers and warehouse operations. This role ensures accurate communication of customer requirements, timely processing of orders, and resolution of service issues. The CSR supports warehouse efficiency, maintains documentation accuracy, and provides professional, responsive customer support during U.S. Pacific Time business hours.

What you’ll be doing:

Order Management & Customer Support

• Maintain a positive, professional, and empathetic attitude toward customers at all times.
• Respond promptly to customer inquiries and requests through phone, email, or other channels.
• Accurately process customer orders, ensuring correct routing, labeling, documentation (BOLs, invoices), and billing.
• Communicate clearly with customers and internal departments to ensure order accuracy and on-time completion.
• Track and follow up on orders, shipments, and delivery confirmations.
• Handle and resolve customer complaints effectively, escalating as needed to management.
• Maintain organized records of customer interactions, feedback, and service issues.
• Provide feedback to management on process improvements and recurring customer concerns.

Inventory & Reporting

• Verify and coordinate customer inventory status with warehouse staff.
• Perform and assist with adjustments as needed based on supervisor approval.
• Audit and monitor key inventory and service processes to ensure accuracy.
• Maintain reports related to shipping, receiving, billing, and service performance.

Billing & Documentation

• Prepare and review billing files for accuracy and completeness.
• Generate and distribute shipping and receiving reports in Excel.
• Maintain up-to-date records for order processing, receipts, and billing activities.

Cross-Department Coordination

• Collaborate closely with warehouse operations, transportation, and management teams to ensure smooth workflow and customer satisfaction.
• Support ad-hoc tasks as assigned to meet customer or operational needs.

Qualifications and Requirements:

• Minimum 2 years of experience in customer service, preferably within logistics, warehousing, or 3PL environments.
• Strong communication and problem-solving skills.
• High attention to detail and strong organizational abilities.
• Proficient in Microsoft Excel and other MS Office applications.
• Ability to multitask and prioritize in a fast-paced environment.
• Familiarity with warehouse management systems (WMS) or order management systems is preferred.
• Demonstrated ability to work collaboratively with operations and customer-facing teams.
• Must be available to work and communicate effectively during U.S. Pacific Standard Time (PST) business hours.

Benefits and Perks:

At eFlex, we’re not just a workplace – we’re a community of playmakers, committed to fostering growth, learning, and personal connections. Here’s what’s in store for you:

• Living Our Values: We don’t just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.
• Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.
• Flexible Work Options: Work your way! If you’re outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.
• Wellness Matters: Recharge and refresh! Our flexible vacation and sick leave policies empower you to prioritize your well-being, ensuring a healthy work-life balance.
• Pathways to Success: Your journey with us is brimming with growth opportunities. We’re dedicated to nurturing your career and supporting your rise through the ranks.

Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Let’s thrive together!