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[Hiring] Customer Support Manager at OnePage

Support
100% Remote Job
October 14, 2025
Full Time

Job Overview

  • Date Posted
    October 14, 2025
  • Location
    100% Remote Job
  • Expiration date
    --
  • Experience
    Fresh, 1 Year, 2 Years, 3 Years, 4 Years, 5 Years
  • Gender
    Both
  • hiringOrganization

    OnePage

Job Description

YOUR TASKS

Onepage GmbH is a SaaS company that aims to make it incredibly easy for every entrepreneur to create modern, fast, and highly converting websites and landing pages.

  • Handling various customer inquiries:  You are responsible for the professional handling of customer inquiries, including terminations, technical problems, and questions about software functions.
  • Communication with the IT team:  To effectively resolve customer technical issues, you will work closely with our IT team, using the Linear ticketing software.
  • Process improvement:  You have the opportunity to actively participate in improving our internal processes and contribute your ideas for optimization.
  • Project responsibility:  You take responsibility for smaller internal projects and ensure their successful implementation.

YOUR PROFILE

  • Customer service experience:  You have already gained experience in dealing with customer inquiries and complaints and can communicate professionally and solution-oriented.
  • Technical understanding:  You have a basic technical understanding to help customers solve technical problems. Ideally, you already have experience in creating websites and have worked with website builders.
  • Knowledge of software and tools:  Ideally, you have experience in using various software applications (e.g. Intercom, Stripe, Linear)
  • Communication skills:  You have excellent oral and especially written communication skills in German and English to interact effectively with customers and internal teams.
  • Teamwork skills:  You enjoy working in a team and are able to work closely with the IT team and other departments.
  • Problem-solving skills:  You solve problems proactively and can act calmly and efficiently even in stressful situations.

WHAT YOU CAN LOOK FORWARD TO:

  • We offer you a long-term perspective in a modern, innovative company
  • We work remote-first and thus offer you maximum flexibility for your everyday life as well as a high work-life balance
  • We offer flat hierarchies and short decision-making processes
  • Your health is important to us – that’s why we support you with a health program
  • With FutureBens we offer you various sustainable employee discounts in a wide range of categories
  • We support you through continuous training opportunities
  • A dynamic team with a warm atmosphere and a great spirit awaits you – we value appreciation!
  • You are involved in the company’s processes and concerns and can therefore actively shape
  • You have the opportunity to contribute directly to an innovative software solution with great growth potential
Apply for this position

ABOUT US

Onepage.io is an innovative software solution that enables businesses and individuals to efficiently create professional websites, landing pages, quiz funnels, and much more. Our goal is to increase our users’ productivity and provide them with an intuitive and powerful solution for their online presence. Over 500,000 pages have now been created with Onepage.
Job Apply Type
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