[Hiring] Customer Support Representative at Apiture

Apiture is a company that specializes in providing digital banking solutions designed specifically for community banks and credit unions.

The Apiture Digital Banking Platform offers a variety of services, including consumer and business banking solutions, digital account opening, API banking, and data intelligence tools to enhance banking operations and customer experience.

Apiture aims to enable banks and credit unions to offer modern online experiences, with a focus on mobile app performance, fraud prevention, financial wellness, and user-friendly interfaces. With its expertise rooted in the banking industry, Apiture integrates with numerous fintech partners and core systems to deliver tailored digital strategies for financial institutions.

📋 Description

• Report to the Director of Customer Support and support financial institutions using Apiture software • Handle calls, help desk tickets, and emails from financial institutions in a friendly, resolution-oriented manner

• Diagnose production-level issues, develop and employ workarounds, and communicate resolutions to affected users

• Spot trends among tickets to identify root causes of issues

• Work with Package, QA, and Development teams to ensure larger issues are prioritized and resolved

• Help inform Package team on customer feedback and usability improvements

• Ensure compliance with Apiture policies, standards, and procedures

🎯 Requirements

• Bachelors degree preferred or commensurate industry experience

• Experienced with working with customers in a technical/software support capacity

• Ability to work in a fast paced environment where constant prioritization is essential.

• Strong written and verbal communication skills.

• Shift: 11am-8pm EST, Monday thru Friday

• Remote candidates must be within preferred time zones of CST/EST