linnetnyawiram

I help fintech and SaaS companies achieve 98%+ customer satisfaction and deliver efficient, error-free payment operations. My focus is simple: keep customers happy and operations running flawlessly.

With hands-on experience in SaaS, fintech, and e-commerce, I excel in fast-paced, global teams — troubleshooting complex technical issues, strengthening customer relationships and streamlining workflows to cut resolution times and boost retention.

Known for my solutions-first approach, I’m the go-to for escalations and turning frustrated customers into loyal brand advocates.

Core Skills: Payments & Remittance | SaaS | Escalation Management | CRM (Zendesk, Intercom) | Process Optimization | Cross-Functional Collaboration | Training & Mentorship | Jira | SQL-based Reporting