Angie Casem

• Maintain accurate records of accounts payable and receivable.
• Enter and verify financial transactions such as invoices, receipts, and payments.
• Reconcile discrepancies between system records and source documents.
• Compile financial data into organized reports
• Ecommerce Payout (Walmart,Amazon SC&VC,Shopify,Faire)

• Perform data entry and research in various systems and tracking tools.
• Review and classify content according to client guidelines using specific tools and channels.
• Adapted quickly to changes in content policies, ensuring compliance with updated regulations.
• Collaborated with team members to develop new strategies for improving content moderation processes.
• Participate in continuous training programs and workgroup discussions for optimal development in the role.

• Provide prompt and professional support to customers via live chat and email, ensuring first-contact resolution and a positive experience.
• Perform KYC and Customer Due Diligence (CDD) checks on documentation (e.g., IDs, proof of address, bank statements) in line with company and regulatory requirements.
• Manage customer service tasks alongside back-office verification processes to ensure smooth operations.
• Escalate complex or high-risk cases to the Designated team when necessary.
• Meet or exceed key KPIs and SLAs relating to response times, quality, and compliance.
• Maintain accurate records and ensure all data is handled in line with privacy and regulatory standards.

• Process and verify payment transactions (withdrawals and reconciliations) in line with SLAs and company policies.
• Ensured and validated the accuracy of financial information and transactions, maintaining high standards of data integrity.
• Encoded and analyzed financial transactions, securing necessary permissions for processing to prevent errors and fraud.
• Coordinated timely and accurate payment processing, maintaining correct workflow and adherence to deadlines.
• Collaborate with teams including Risk & Fraud, KYC, Player Safety, and Customer Support to ensure smooth operations.
• Resolve internal and external payment-related queries in a timely and professional manner.