[Hiring] Support Specialist / Reader (for Visually Impaired Employee) at KMRG, LLC

ROLE

We are seeking a Support Specialist / Reader (for Visually Impaired Employee) to support the U.S. Department of Education Office for Civil Rights (OCR). You will assist a blind federal employee by providing individualized reading, proofreading, and administrative support in a remote setting. Responsibilities include reading inaccessible materials, reviewing documents produced by assistive technology, retrieving digital files, conducting minor research, and supporting routine clerical tasks in accordance with federal accessibility and confidentiality standards.

This is a full-time opportunity in which we’ll provide competitive pay, comprehensive benefits, and job stability and security.

Apply today!

RESPONSIBILITIES

• Read printed and electronic materials that are inaccessible to assistive technology
• Proofread documents generated by assistive technology for accuracy and formatting
• Retrieve and organize electronic and physical files as requested
• Conduct minor research when websites or platforms are inaccessible
• Type business documents such as letters, memoranda, and reports
• Assist with timekeeping and personnel-related forms
• Support clerical functions such as document preparation and filing
• Carry packages, electronics, and files if working onsite
• Interpret and describe visual materials such as graphs and charts
• Highlight and summarize content in lengthy or complex documents
• Communicate clearly and consistently with the supported employee
• Coordinate tasks in alignment with the employee’s work schedule
• Use Microsoft Office programs and common Windows-based applications
• Operate assistive technology tools as needed to support accessibility
• Maintain confidentiality of personal and work-related information

KNOWLEDGE, SKILLS, & ABILITIES

• Knowledge of how to work with blind and low-vision individuals
• Knowledge of reading service techniques for individuals with disabilities
• Knowledge of English grammar, spelling, punctuation, and usage
• Knowledge of assistive technology for blind individuals (e.g., screen readers)
• Knowledge of Microsoft Word, Excel, and related Windows-based tools
• Skill in proofreading and editing digital documents
• Skill in summarizing and condensing information from complex materials
• Skill in typing and keyboarding at a professional level
• Ability to interpret and describe visual or non-verbal content
• Ability to communicate effectively and respectfully
• Ability to perform minor research tasks for inaccessible content
• Ability to organize documents and assist with light filing
• Ability to understand and work with professional terminology
• Ability to perform general clerical tasks accurately and efficiently
• Exceptional oral communication
• Strong organizational habits

PREFERRED EXPERIENCE

• Experience supporting blind or low-vision individuals

EDUCATION

• High school Diploma or equivalent required
• Undergraduate degree preferred

LOCATION

• Seattle, Washington (Remote services permitted)

TELEWORK

• Telework is available
• Must be able to support Pacific Time work hours

CLEARANCE

• U.S. citizenship is required as it supports the U.S. federal government

CLIENT

• Department of Education

TRAVEL

• Travel is not required

WORK HOURS

• Monday – Friday
• Between 7:15 a.m. & 3:45 p.m.

EMPLOYMENT CLASSIFICATION

• Employment Classification Eligibility — Non-Exempt

RELOCATION

• Not eligible for relocation benefits

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KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law.

Other Considerations. Applicants will be subject to a background investigation. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.