[Hiring] Customer Service Representative at U. S. Bank

U. S. Bank is a major financial services institution headquartered in the United States, providing a wide range of banking and financial products to individuals and businesses. The bank offers services in retail banking, corporate banking, wealth management, credit underwriting, and investment management. With a commitment to diversity, equity, and inclusion, U. S. Bank emphasizes the importance of culture and values, offering career growth opportunities and supporting the health and wellness of its employees.

U. S. Bank engages with communities and provides educational resources to enhance financial literacy. As a member of the FDIC, it ensures the security of its deposit products, although investment and insurance products are not FDIC insured and may lose value.

📋 Description

• Provides high quality customer service by responding to telephone inquiries, requests and problems.

• Researches, analyzes, and provides solutions that meet the customer’s needs.

• Resolving customer inquiries and problems on first contact; providing customers with account information; resolving or referring billing disputes; correcting payment errors; revising fee and finance charges as appropriate; account maintenance; taking card, check or other orders; acting on lost or stolen cards/checks; and researching customer problems that could not be resolved during the initial contact.

🎯 Requirements

• High school diploma or equivalent

• Typically four to five years of relevant experience

• Thorough knowledge of concepts, practices, policies and procedures of banking products and services

• Effective telephone and interpersonal skills

• Strong problem-solving and negotiation skills

• Ability to handle difficult customer calls

• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

• Ability to identify and resolve/escalate problems

• Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

🏖️ Benefits

• Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work.

• That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.